Data Protection

Hehe Bat Privacy Policy — Our Commitment to Protecting Your Data

A full explanation of how your personal information is collected, used, and kept secure on Hehe Bat — presented here in plain, easy-to-understand English.

Last updated: 1 March 2026 Bangla Version GDPR compliant

Your data is never sold

Hehe Bat never shares your data with third parties.

SSL Encrypted

Privacy Policy highlights at a glance

How Hehe Bat handles your data — in brief

Minimal Data Collection

Hehe Bat only collects what is genuinely needed to provide the service — no unnecessary information is requested.

256-bit SSL encryption

All your data is encrypted with bank-grade security. No one can intercept it in transit.

Never Sold to Third Parties

Your name, phone number, or email — none of your information is ever sold to advertisers or outside organisations.

Staff access controls

Only authorised staff can access specific data — it is not open to everyone.

You're in Control

You have the right to request correction, deletion, or export of your data at any time.

Immediate Notification in Case of a Breach

In the event of a security incident, affected members will be notified within 72 hours — Hehe Bat is committed to full transparency.

Your Data Journey

The entire process from registration through to data storage

Collection
Upon Registration
Encryption
SSL 256-bit
Storage
Secure servers
Limited Use
For Service Purposes Only
Deletion
On request or upon expiry

Your data is never used for unnecessary purposes on Hehe Bat.

Dear Member, By creating an account on Hehe Bat, you are deemed to have agreed to this Privacy Policy. Please take a moment to read it in full — it's important that you know your rights.

1

What Information Do We Collect?

Hehe Bat only collects data that is necessary to provide our services and keep the platform secure. We receive information in three ways — what you provide directly, what is automatically generated through your use of the platform, and occasionally through third parties.

Data typeExampleWhy It's Needed
Identity Information Full name, date of birth, national ID number KYC Verification & Age Confirmation
Contact Information Mobile number, email address Account Login & Notifications
Financial information BKash/Nagad number, transaction history Payment processing
Usage data Bet history, login timestamps, device information Service Improvement & Security
Technical Information IP address, browser type, operating system Fraud prevention

Sensitive information such as passwords is never stored in readable form — only as encrypted hashes.

2

How Is Your Information Used?

Hehe Bat uses your data only for limited, specific purposes. We believe your data represents your trust — and handling it with the utmost care is our responsibility.

  • Account management: For login, security verification, and profile management.
  • Payment execution: To accurately process deposits and withdrawals.
  • Service improvement: To analyse which features are used most and improve the platform accordingly.
  • Fraud Prevention: To detect and block suspicious activity.
  • Legal Obligation: To provide information required by regulatory authorities.
  • Contact: To send important notifications, security alerts, and service updates.

What we do not do: Sharing your data with third parties for advertising purposes, selling personal profiles, or sending marketing messages without your consent.

3

Cookies & Tracking Technologies

Hehe Bat uses cookies and similar technologies on its website and app. Cookies are small data files stored in your browser that help enhance your browsing experience.

Cookie types and purposes:

  • Essential cookies: For remembering login status and managing sessions — the platform cannot function without these.
  • Functional cookies: To remember your language preference and display settings.
  • Analytics cookies: How long you spend on each page and which features you use — this helps us improve our service.
  • Security Cookies: To detect fraud and suspicious activity.

You can manage cookies through your browser settings — however, disabling essential cookies may cause some features to not function properly.

4

Data sharing — with whom, and when?

Hehe Bat does not sell or rent your data to any third party. However, data may be shared in a limited number of specific circumstances.

  • Payment processors: With payment providers such as bKash, Nagad, Rocket, and banks — solely for the purpose of completing transactions.
  • Legal Obligation: Upon a valid court order or a lawful request from a regulatory authority.
  • Security investigations: To relevant authorities in the course of investigating fraud or unlawful activity.
  • Technology Partner: With hosting and cloud service providers — under strict confidentiality agreements.

All third parties we share data with are contractually required to uphold privacy standards equivalent to or stricter than our own.

5

How Long Is Your Data Retained?

Hehe Bat does not retain any data longer than necessary. Different types of information are subject to separate retention policies.

  • Active account data: Retained for as long as your account remains active.
  • Financial transaction data: For legal obligations, retained for 5 years from the date of the last transaction.
  • Login and security logs: Automatically deleted after 90 days.
  • Closed account data: Deleted 30 days after account closure, unless required by law.

A prior email warning is sent before any data from inactive accounts (no activity for over 12 months) is deleted.

6

Your Data Rights

As a Hehe Bat member, you have several important rights over your own data. Exercising these rights is straightforward — simply email support@hehebat.com or reach out via live chat.

Right to Access

You can request to know what information we hold about you.

Right to rectification

You may request corrections to any inaccurate or outdated information.

Right to erasure

In certain circumstances, you may request that your data be deleted.

Right to export

Request a copy of your data in a machine-readable format.

Right to Restrict Processing

You can request that your information be restricted from use for specific purposes.

Right to Object

You have the right to object to certain types of data processing.

Data rights requests are generally Within 30 days We respond promptly. Complex cases may take up to 90 days — you will be notified in advance if that applies.

7

Children's Privacy

Hehe Bat strictly prohibits providing services to anyone under 18 years of age. We do not knowingly collect personal information from minors.

If we become aware that data from a minor has been collected inadvertently, the account will be closed immediately and all associated data will be deleted. Parents or guardians may report such cases to support@hehebat.com.

8

Privacy Policy updates

Hehe Bat may update this Privacy Policy as needed. If changes are made, we will notify you in advance via account notification and email.

  • Minor changes: effective from the date of applicability.
  • Major changes: at least 14 days' notice before taking effect.
  • If you do not agree to the updated policy, you have the right to close your account.

To request a previous version, email support@hehebat.com.

9

Contact Us

For any privacy-related questions, requests, or complaints, please contact our Data Protection team directly.

Email

Privacy@hehebat.com

Typically responded to within 24 hours

Live chat

24/7 Support

Response within 3–5 minutes

Last updated: 1 March 2026 | Version 2.1

Frequently Asked Questions

To update your phone number or email, log in and go to Profile Settings. Click on "Personal Information" to see the editable fields. Once you enter the new details, an OTP code will be sent for verification — the change will be confirmed once you submit the code. Note that identity-related details such as your name or national ID number cannot be changed directly, as they are linked to KYC. For such changes, please email support@hehebat.com with the required documents or submit a request via live chat. Verification is typically completed within 7 business days.

To temporarily suspend your account, go to "Responsible Gaming" in your profile settings. You can set a self-exclusion period ranging from 24 hours to 6 months — during this time, you will not be able to log in or place any bets. To permanently close your account, email support@hehebat.com or submit a request via live chat. Please withdraw any remaining balance before closure. Once closed, your data will be deleted within 30 days, though financial transaction records may be retained for up to 5 years for legal compliance purposes.

Your data is secure — join with complete peace of mind

Your data is protected with the highest level of security at Hehe Bat. Register now and start betting safely.

256-bit SSL  |  Data never sold  |  18+ Only

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